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PRIVACY POLICY

Effective Date: January 31, 2026
Last Updated: January 31, 2026

Jake's Junk Removal Solutions LLC ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://jakesjunkremoval.org, use our services, or communicate with us via phone, text, email, or other channels.

1. INFORMATION WE COLLECT

We may collect the following types of information:

Personal Information You Provide:

Full name

Phone number (mobile and/or landline)

Email address

Physical address (service location)

Zip code

Payment information (credit card, billing address)

Service details (description of junk removal needs, photos, scheduling preferences)

Automatically Collected Information:

IP address

Browser type and version

Device information

Pages visited and time spent on our website

Referral source

Cookies and tracking technologies (Google Analytics, Facebook Pixel, etc.)

Information from Third Parties:

Lead generation platforms

Marketing partners

Payment processors

Customer review platforms

2. HOW WE USE YOUR INFORMATION

We use your information for the following purposes:

Service Delivery:

Scheduling appointments and providing service estimates

Communicating service updates, confirmations, and invoicing

Processing payments

Providing customer support

Marketing & Communications:

Sending promotional offers, newsletters, and service reminders (with your consent)

Conducting surveys and requesting feedback

Improving our website and services

Legal & Compliance:

Complying with applicable laws and regulations

Protecting our legal rights

Preventing fraud and ensuring security

3. SMS/TEXT MESSAGE COMMUNICATIONS

Consent to Receive Text Messages:

By providing your mobile phone number and checking the consent box on our forms or website, you expressly consent to receive transactional and promotional text messages from Jake's Junk Removal Solutions LLC to the mobile number provided.

Types of Messages:

Transactional: Appointment confirmations, scheduling updates, service arrival notifications, invoicing, payment reminders, post-service follow-ups

Promotional: Special offers, seasonal promotions, referral programs, service announcements (requires separate opt-in)

Message Frequency: Message frequency varies based on your service activity and opt-in preferences. You may receive up to 10 messages per month for transactional communications.

Message & Data Rates: Standard message and data rates may apply based on your mobile carrier plan.

Opt-Out Instructions:

Reply STOP to any text message to unsubscribe from future SMS communications

Reply HELP for assistance or contact us directly at (425) 218-0938

You may also email us at [email protected] to manage your SMS preferences

Important: Opting out of transactional messages may impact our ability to provide timely service updates and confirmations.

Consent Not Required: Consent to receive SMS messages is not a condition of purchasing services. You may contact us by phone or email to schedule services without providing SMS consent.

Supported Carriers: Our SMS program works with all major U.S. carriers including AT&T, T-Mobile, Verizon, Sprint, and others.

4. HOW WE SHARE YOUR INFORMATION

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Service Providers:

- Payment processors (Stripe, Square, etc.)

- SMS/communication platforms (Twilio, GHL messaging services)

- Scheduling and CRM software providers

- Marketing platforms (Google, Facebook, email service providers)

Mobile Carriers & SMS Delivery:

We share mobile phone numbers with telecommunications carriers (AT&T, T-Mobile, Verizon, Sprint, etc.) and SMS platform providers (Twilio, GHL messaging services) solely for the purpose of delivering text messages to you.

We do NOT sell, rent, or trade your mobile phone number to third parties for their marketing purposes.

Mobile phone numbers are only shared with:

- Authorized SMS service providers for message delivery

- Mobile carriers for network transmission

- Our CRM platform (GoHighLevel) for contact management

These third parties are contractually required to protect your information and may only use it for the specific purposes we authorize. They are not permitted to use your phone number for their own marketing or to share it with other companies.

5. DATA RETENTION

We retain your personal information for as long as necessary to:

Fulfill the purposes outlined in this Privacy Policy

Comply with legal, accounting, or regulatory requirements

Resolve disputes and enforce our agreements

Retention Periods:

Active customer data: Duration of business relationship plus 3 years

Marketing communications data: Until you opt out or request deletion

Payment and invoicing records: 7 years (for tax and accounting purposes)

Website analytics data: 26 months (Google Analytics default)

You may request deletion of your personal information at any time by contacting us at [email protected].

6. YOUR PRIVACY RIGHTS

Depending on your location, you may have the following rights:

Access: Request a copy of the personal information we hold about you

Correction: Request correction of inaccurate or incomplete information

Deletion: Request deletion of your personal information (subject to legal retention requirements)

Opt-Out: Opt out of marketing communications (email, SMS, or phone)

Data Portability: Request transfer of your data to another service provider

Restriction: Request restriction of processing in certain circumstances

To exercise any of these rights, contact us at:

Email: [email protected]

Phone: (425) 218-0938

Mail: Jake's Junk Removal Solutions LLC, 23210 88th Ave W, Edmonds, WA 98026

7. COOKIES & TRACKING TECHNOLOGIES

Our website uses cookies and similar tracking technologies to enhance user experience, analyze website traffic, and deliver targeted advertising.

Types of Cookies We Use:

Essential Cookies: Required for website functionality

Analytics Cookies: Google Analytics, tracking website performance

Advertising Cookies: Facebook Pixel, Google Ads, retargeting campaigns

You may disable cookies through your browser settings, but this may limit website functionality.

8. THIRD-PARTY LINKS

Our website may contain links to third-party websites (Google Maps, review platforms, social media). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. DATA SECURITY

We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

10. CHILDREN'S PRIVACY

Our services are intended for individuals who are at least 18 years of age. We do not knowingly collect personal information from anyone under 18 years of age.

By using our services or providing your information, you represent and warrant that you are at least 18 years old.

If we become aware that we have collected information from a person under 18, we will delete that information promptly. If you believe we may have inadvertently collected information from a minor, please contact us immediately at [email protected] or (425) 218-0938.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

12. CALIFORNIA PRIVACY RIGHTS (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information is collected

Right to delete personal information

Right to opt out of the sale of personal information (we do not sell personal information)

To exercise your CCPA rights, contact us at [email protected].

13. CONTACT US

If you have questions or concerns about this Privacy Policy or our data practices, please contact:

Jake's Junk Removal Solutions LLC
23210 88th Ave W
Edmonds, WA 98026
Phone: (425) 218-0938
Email: [email protected]
License: 605607940